Hi,

We have developed custom agent desktop for call control using Dot Net API's. We have 2 questions.

1) All button/features(login, logout, answer,drop,disconnect,hold, unhold, transfer/conference to internal extension number) working properly. Only error (The specified extension is invalid) we are facing when we transfer to external 11 digit number. transfer/conference to external 11 digit number not working. Transfer to external number from Avaya One-X desktop working properly.

Do we need to set external number in any specific format.

2) Which DMCC thirdparty method need to use Agent login into DMCC application?

just like we use following for get agent state.

ThirdPartyCallController.SetAgentState() method.


Regards,
Pravin

1. The first step here would be to run a "list trace station NNN" on Communication Manager (where NNN is the extension number of the transferring phone). This should show what is happening and give a Denial cause for why the call failed.

2. Yes. Use ThirdPartyCallController.SetAgentState().

Martin