Avaya Orchestration Designer - To do a transfer to agent with another ANI via EP App - 0

Login

Sign in using your

By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms

Email *

Password *

Remember me

Forgot password?

Go to Avaya SSO ID Login
Register

Author	Message
12/02/2019 00:16:50	Subject: To do a transfer to agent with another ANI via EP App #1
DmitrySenashenko Joined: Nov 29, 2013 Messages: 72 Offline	Hello, For some specific reasons I need to do transfer of call to agents with another ANI that I got. I use SIP EP. Is there way for change ani during transfer? A variable session.ani is read only. It means I got call from xxxxxxx@zzz.com and I need to do transfer to agent with ani yyyyyyy@zzz.com. There is not possible to do this on SM because ani is different always. Is there any ideas? Best regards, Dmitry
	Profile PM

12/02/2019 10:26:10	Subject: Re:To do a transfer to agent with another ANI via EP App #2
WilsonYu Joined: Nov 6, 2013 Messages: 3950 Offline	It's not possible to change the ANI inside the application.
WilsonYu Joined: Nov 6, 2013 Messages: 3950 Offline	Profile PM

14/02/2019 01:14:41	Subject: Re:To do a transfer to agent with another ANI via EP App #3
DmitrySenashenko Joined: Nov 29, 2013 Messages: 72 Offline	Actually it looks like bug. Because if I do consultative transfer with INVITE with replaces at EP settings then EP sends wrong ANI. If I do consultative transfer with REFER at EP settings then EP sends correct ANI. With the same OD application.
	Profile PM

14/02/2019 12:47:28	Subject: Re:To do a transfer to agent with another ANI via EP App #4
WilsonYu Joined: Nov 6, 2013 Messages: 3950 Offline	If you think there is a bug on EP, you would need to consult Avaya Support.
WilsonYu Joined: Nov 6, 2013 Messages: 3950 Offline	Profile PM

Go to: