Author Message
venu092
Joined: Feb 27, 2017
Messages: 2
Offline
Can anyone please explain what is the role of aes and icconnector in avaya ivr system.

it is able to get from plugins or export through od then we are deploying under webapps for call transfer purpose

can anyone tell what are the things required here for example from UI page of runtimeconfig we need to configure port and timeout of either AES or IC.
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
The main use of the AES connector is to be able to send UUI on H323 when transferring calls from IVR to agents. The requirement is you have an AES setup on top of EP so that the call will arrive on EP and AES at the same time and the IVR app will be able to transfer the call using the AES functionality. To configure this on runtimeconfig, you need to set up the connection string and ports to connect and monitor on AES.
Similarly you can use IC connector to connect to an IC system. Through the IC system httpvox server, you can send alarms, ADU, EDU and transfer calls to the system which is also a agent based contact center. The runtimeconfig UI allows you to specify the IP of httpvox server on the IC system to connect to it.

For more configuration detail, please refer to the DEV_GUIDE doc which can be found in the Eclipse directory after the installation of OD.
Go to:   
Mobile view