Hello,
I have this announce node that captures a 4-digit number (please see attachment). The grammar is set as in grammar attached file (min: 1 digit, max: 4 digit). However, when a number with more than 4 digits is entered, surely the NINM event is caught but the system also goes to the "Space_out_SSN" node (it does not go to the "Check_NI_SSN"). Am I missing something here?


Thanks

Tuan

Can you show me the trace.log with the showvxml property enabled?

Hello Wilson,

Attached to this is the trace.log as your requested.

Thanks
Tuan

I see in the log, you have this:

35:<catch event="NINM" count="2">
36:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
37:Sorry I didn't catch that
38:</prompt>
39:<assign name="Menu_Confirm_SSN___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
40:<assign name="Menu_Confirm_SSN___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
41:<submit next="Check_NI_SSNCopy?___DDSESSIONID=8FEB98B9C0B116480D6E2C08E83E1719%3A%2FAnico_Life" namelist="Menu_Confirm_SSN___noinputcount Menu_Confirm_SSN___nomatchcount" method="post" enctype="multipart/form-data"/>
42:</catch>

It means the event NINM on 2nd time will trigger the Check_NI_SSNCopy node, and it did:

21/02/2019 13:31:53:938 INFO - 8FEB98B9C0B116480D6E2C08E83E1719:/Anico_Life : Using SCESession 8FEB98B9C0B116480D6E2C08E83E1719:/Anico_Life servlet : Check_NI_SSNCopy