Hi Team ,

Capturing caller Number via JTAPI for below API.

String calledDevice = ((LucentV5CallInfo) event).getOriginalCallInfo().getCalledDevice().getName();

String calledDevice = ((LucentV7CallInfo) event).getOriginalCallInfo().getCalledDevice().getName();

String calledDevice = ((LucentCallInfo) event).getOriginalCallInfo().getCalledDevice().getName();


All above returning Null. is there any other way to capture caller number.

Thanks,
Kirthika.C

OriginalCallInformation (OCI) is only filled in after two calls have been merged (conference or transfer). It contains the data that would otherwise be lost as one call block is discarded.

To get the Called number for this call, use something like:

(CallControlCallEvent)event.getCalledAddress().getName()

You can see this in action in the AgentView sample application, available from the Devconnect website.

Martin

Event need to be checked for Extension or VDN ?. Checked for Extension returning Null pointer.

I am sorry, I do not understand your question. Can you be more specific?

Martin

(CallControlCallEvent)event.getCalledAddress().getName() is for VDN evnts or extension events

Thanks,
Kirthika.C

Both I think.

Martin

How to get called_num 9886485845 field as I am getting alpha numeric value

I'm sorry, I don't understand your question. Perhaps you are getting a Dynamic Identifier - https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_application_enablement_services/support/faq/index.gsp#1020

Martin