Hi,

We are trying to use the Orchestration Designers AES Connector for integration with AES and using TSAPI. During the Tomcat start up I see the following errors in the aesConnector trace logs and TSAPI_Trace.txt

aesConnector Trace :

13/12/2013 08:00:23:556 DEBUG - CTIConnectorManager.setTServerWait: TServer wait time is 4
13/12/2013 08:00:23:556 DEBUG - CTIConnectorManager.init: initing AES connector. Verbosity set at 3
13/12/2013 08:00:23:556 DEBUG - CTIConnectorManager.init: AES Connector Version is 06.00.13.01
13/12/2013 08:00:23:556 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Observer timeout interval found: 100
13/12/2013 08:00:23:556 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Provider startup delay found: 4000
13/12/2013 08:00:23:556 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
13/12/2013 08:00:23:556 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
13/12/2013 08:00:23:556 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#LSPV1NETAA04#CSTA-S#LKPV1NETAB05
13/12/2013 08:00:24:102 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained
13/12/2013 08:00:24:102 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms
13/12/2013 08:00:24:102 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 1, give small delay
13/12/2013 08:00:24:212 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2
13/12/2013 08:00:24:212 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2
13/12/2013 08:00:24:212 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 9
13/12/2013 08:00:24:212 DEBUG - CTIConnectorManager.initProvider: setup named licensing.
13/12/2013 08:00:25:257 ERROR - CTICallObserver.CTICallObserver: failed to add an observer on extension: 16291 error is failure to monitor device
13/12/2013 08:00:25:288 DEBUG - ProviderMonitor: Checking:lkpv1netab05 for availability
13/12/2013 08:00:25:319 DEBUG - CTIConnectorManager.getProviderObserver: received provider in service event
13/12/2013 08:00:25:413 DEBUG - Provider:lkpv1netab05 has no valid observers, will retry to get them
13/12/2013 08:00:25:725 ERROR - CTICallObserver.CTICallObserver: failed to add an observer on extension: 16291 error is failure to monitor device
13/12/2013 08:00:33:728 DEBUG - ProviderMonitor: Checking:lkpv1netab05 for availability
13/12/2013 08:00:33:759 DEBUG - Provider:lkpv1netab05 has no valid observers, will retry to get them
13/12/2013 08:00:34:008 ERROR - CTICallObserver.CTICallObserver: failed to add an observer on extension: 16291 error is failure to monitor device
13/12/2013 08:00:42:011 DEBUG - ProviderMonitor: Checking:lkpv1netab05 for availability
13/12/2013 08:00:42:089 DEBUG - Provider:lkpv1netab05 has no valid observers, will retry to get them


TSAPI :

2013-12-13 08:00:24,960 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 11 for TSProvider[#1]@145fe3b
2013-12-13 08:00:24,960 [main] TRACE LucentAddressImpl - com.avaya.jtapi.tsapi.impl.LucentAddressImpl@1f7abae constructed.
2013-12-13 08:00:24,960 [main] TRACE LucentV7ProviderImpl - <-- getAddress[String number]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@145fe3b
2013-12-13 08:00:24,960 [main] TRACE LucentAddressImpl - --> addCallObserver[CallObserver observer]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@1f7abae
2013-12-13 08:00:24,960 [main] TRACE LucentAddressImpl - --> addCallObserver[CallObserver observer, boolean remain]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@1f7abae
2013-12-13 08:00:24,960 [main] TRACE LucentAddressImpl - --> addCallEventMonitor(CallObserver observer, boolean remain,CallListener listener): com.avaya.jtapi.tsapi.impl.LucentAddressImpl@1f7abae
2013-12-13 08:00:24,992 [main] INFO TsapiSession - Sent InvokeID 12 for TSProvider[#1]@145fe3b
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - CSTAMonitorDevice ::=
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - {
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - deviceID "16291"
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - monitorFilter
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - {
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - call 0x0 < >
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - feature 0x0 < >
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - agent 0x0 < >
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - maintenance 0x0 < >
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - privateFilter 0
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - }
2013-12-13 08:00:24,992 [main] DEBUG TsapiSession - }
2013-12-13 08:00:25,132 [GetEventThread] INFO TsapiSession - Received invokeID 12 for TSProvider[#1]@145fe3b
2013-12-13 08:00:25,132 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=
2013-12-13 08:00:25,132 [GetEventThread] DEBUG TsapiSession - {
2013-12-13 08:00:25,132 [GetEventThread] DEBUG TsapiSession - error 12 < INVALID_CSTA_DEVICE_IDENTIFIER >
2013-12-13 08:00:25,132 [GetEventThread] DEBUG TsapiSession - }
2013-12-13 08:00:25,132 [GetEventThread] INFO TSInvokeID - Handling INVOKE ID 12 for TSProvider[#1]@145fe3b
2013-12-13 08:00:25,132 [GetEventThread] INFO TSInvokeID - DONE handling INVOKE ID 12 for TSProvider[#1]@145fe3b
2013-12-13 08:00:25,132 [main] ERROR TSDevice - MonitorDevice request failed - retrying
com.avaya.jtapi.tsapi.TsapiPlatformException: CSTA Error: 12
at com.avaya.jtapi.tsapi.tsapiInterface.TSErrorMap.throwCSTAException(TSErrorMap.java:100)
at com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession.send(TsapiSession.java:562)
at com.avaya.jtapi.tsapi.tsapiInterface.TsapiSession.send(TsapiSession.java:449)
at com.avaya.jtapi.tsapi.tsapiInterface.Tsapi.monitorDevice(Tsapi.java:1100)
at com.avaya.jtapi.tsapi.impl.core.TSDevice.setMonitor(TSDevice.java:2643)
at com.avaya.jtapi.tsapi.impl.core.TSDevice.setMonitor(TSDevice.java:2565)
at com.avaya.jtapi.tsapi.impl.core.TSDevice.addAddressCallMonitor(TSDevice.java:746)
at com.avaya.jtapi.tsapi.impl.core.TSDevice.addAddressCallMonitor(TSDevice.java:601)
at com.avaya.jtapi.tsapi.impl.TsapiAddress.addCallEventMonitor(TsapiAddress.java:812)
at com.avaya.jtapi.tsapi.impl.TsapiAddress.addCallObserver(TsapiAddress.java:713)
at com.avaya.jtapi.tsapi.impl.TsapiAddress.addCallObserver(TsapiAddress.java:404)
at com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver.init(CTIConnectorManager.java:296)
at com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager.prepareObservers(CTIConnectorManager.java:1741)
at com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager.configureFromApplicationConfig(CTIConnectorManager.java:1791)
at com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager.initProvider(CTIConnectorManager.java:2109)
at com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager.init(CTIConnectorManager.java:1276)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1213)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:943)
at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:778)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:504)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)

In my runtimeconfig I set up 16291 in the extension map of the AES server. 16291 is the DNIS associated with my TFN. Any idea as to what I am missing here?

Thanks,

Vamsi Kadiyala

It's not recognizing that extension on the AES side. You'll have to get assistance from AES support for further details.

You can use free Tier 1 and 2 technical support from DevConnect on either the Experience Portal or AE Services platform to ask for additional help. Feel free to link across to this forum board posting.