Pravin
Joined: Jan 2, 2018
Messages: 56
Offline
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Hi Martin,
Please see attached internal extension successful transfer call logs as well as external mobile transfer unsuccessful logs.
1) Internal successful transfer -
2019-04-22 14:38:47,390 [9] ERROR CCVA - snapShot: False,currentCallStateEstablished
2019-04-22 14:38:47,407 [9] ERROR CCVA - index: 0
2019-04-22 14:38:47,407 [9] INFO CCVA - getThirdPartyCallController_OnHeldEvent index :0
2019-04-22 14:38:47,407 [9] INFO CCVA - GetExtension Extension : 2300
2019-04-22 14:38:47,408 [7] INFO CCVA - UpdatePopupUI isstate : Hold
2019-04-22 14:38:49,822 [6] DEBUG CCVA -
2019-04-22 14:38:51,477 [9] INFO CCVA - heldCallDeviceID: 2300:ACM2XXXPE::0,heldCallCallID: 9092
2019-04-22 14:38:51,513 [9] INFO CCVA - GetThirdPartyDeviceID invokeId : 11
2019-04-22 14:38:51,513 [9] INFO CCVA - GetThirdPartyDeviceID cmName: ACM2xxxPE,newExtension:
2019-04-22 14:38:51,513 [9] INFO CCVA - getThirdPartyCallController_OnHeldEvent consultationFlag :True
2019-04-22 14:38:51,628 [9] INFO CCVA - OriginateCall error 12
2019-04-22 14:38:51,628 [9] INFO CCVA - getThirdPartyCallController_OnGetThirdPartyDeviceIdResponse consultationFlag :True
2019-04-22 14:38:51,681 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=
2019-04-22 14:38:51,682 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:38:51,682 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=
2019-04-22 14:38:51,682 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:38:51,682 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=OneX Agent3
2019-04-22 14:38:51,682 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=OneX Agent3 2302
2019-04-22 14:38:52,902 [9] INFO CCVA - getThirdPartyCallController_OnMakeCallResponse currentCallState :Held
2019-04-22 14:38:54,990 [9] INFO CCVA - ThirdPartyCallController.DeliveredEventEventArgs e
2019-04-22 14:38:55,030 [9] INFO CCVA - Telephony:String callID = e.getConnectionId.getCallId......LineNo722
2019-04-22 14:38:55,030 [9] INFO CCVA - Telephony:String deviceID = e.getConnectionId.getDeviceIdAsString;.....LineNo724
2019-04-22 14:38:55,030 [9] INFO CCVA - Telephony:calledId = e.getCalledDeviceId;.....LineNo726
2019-04-22 14:38:56,614 [9] INFO CCVA - Telephony:if (contentOfDisplay.Length != 0).....LineNo729
2019-04-22 14:38:56,614 [9] INFO CCVA - Telephony: nameOfParty = ExtractPartyName();.....LineNo733
2019-04-22 14:38:56,614 [9] INFO CCVA - ExtractPartyName index : 29
2019-04-22 14:38:56,614 [9] ERROR CCVA - getThirdPartyCallController_OnDeliveredEvent nameOfParty: OneX Agent3
2019-04-22 14:38:56,614 [9] INFO CCVA - Telephony: if (snapShot).....LineNo738
2019-04-22 14:38:56,614 [9] INFO CCVA - Telephony:if (deviceID.StartsWith(GetExtension(DeviceId)))....LineNo771
2019-04-22 14:38:56,614 [9] INFO CCVA - GetExtension Extension : 2300
2019-04-22 14:38:56,614 [9] INFO CCVA - Telephony:.else if (e.getCallingDeviceId.Equals(DeviceId))......LineNo835
2019-04-22 14:38:56,614 [9] INFO CCVA - Telephony: if (currentCallState == TelephonyCallState.Held)......LineNo851
2019-04-22 14:38:56,614 [9] INFO CCVA - e.getConnectionId.getCallId : 9106
2019-04-22 14:38:56,614 [9] INFO CCVA - Telephony: callList[callList.CurrentIndex].CallId = e.getConnectionId.getCallId;......LineNo861
2019-04-22 14:38:56,614 [9] INFO CCVA - Telephony: ConsultationCall consultCall = new ConsultationCall(callManager.ConsultationCall);......LineNo862
2019-04-22 14:38:56,614 [9] INFO CCVA - Telephony:consultCall.BeginInvoke(GetExtension(e.getCalledDeviceId), null, null);......LineNo865
2019-04-22 14:38:59,001 [9] INFO CCVA - GetExtension Extension : 2302
2019-04-22 14:38:59,004 [10] DEBUG CCVA - CallManger:ConsultationCall(2302)
2019-04-22 14:38:59,004 [10] INFO CCVA - ConsultationCall _ConsultedParty : 2302
2019-04-22 14:39:04,995 [6] DEBUG CCVA - PopupForm:Transfer
2019-04-22 14:39:06,484 [6] INFO CCVA - TransferCall - activeCall DeviceId : 2300:ACM2xxxPE:0.0.0.0:0,activeCallID : 9106
2019-04-22 14:39:06,484 [6] INFO CCVA - TransferCall - heldCallDeviceID : 2300:ACM2XXXPE::0,heldCallCallID : 9092
2019-04-22 14:39:32,440 [6] INFO CCVA - TransferCall invokeId : 13
2019-04-22 14:39:32,440 [6] DEBUG CCVA - telephony.TransferCall();
2019-04-22 14:39:32,440 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:39:32,441 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=OneX Agent3
2019-04-22 14:39:32,441 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent updatePopupUI :False
2019-04-22 14:39:32,441 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=OneX Agent3 2302
2019-04-22 14:39:32,441 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent updatePopupUI :False
2019-04-22 14:39:32,442 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:39:32,443 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :Transfer Completed.
2019-04-22 14:39:34,504 [9] INFO CCVA - GetExtension Extension : 2300
2019-04-22 14:39:34,504 [9] INFO CCVA - GetExtension Extension : 2302
2019-04-22 14:39:34,504 [9] INFO CCVA - getThirdPartyCallController_OnTransferredEvent transferMsg :
Call transferred from 2300 to 2302
2019-04-22 14:39:34,504 [9] INFO CCVA - GetExtension Extension : 2300
2019-04-22 14:39:34,504 [9] INFO CCVA - getThirdPartyCallController_OnTransferredEvent DeviceId :2300:ACM2xxxPE:0.0.0.0:0
2019-04-22 14:39:34,505 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:39:34,507 [6] DEBUG CCVA - CallManger:CallTransferred(
Call transferred from 2300 to 2302
)
Here activeCallID : 9106 and heldCallCallID : 9092 are different hence transfercall is working.
2) External mobile transfer - unsuccessful
2019-04-22 14:46:54,636 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:46:54,683 [9] ERROR CCVA - snapShot: False,currentCallStateEstablished
2019-04-22 14:46:54,683 [9] ERROR CCVA - index: 0
2019-04-22 14:46:54,683 [9] INFO CCVA - getThirdPartyCallController_OnHeldEvent index :0
2019-04-22 14:46:54,683 [9] INFO CCVA - GetExtension Extension : 2300
2019-04-22 14:46:54,684 [10] INFO CCVA - UpdatePopupUI isstate : Hold
2019-04-22 14:46:57,354 [6] DEBUG CCVA -
2019-04-22 14:46:58,417 [9] INFO CCVA - heldCallDeviceID: 2300:ACM2XXXPE::0,heldCallCallID: 9323
2019-04-22 14:46:58,459 [9] INFO CCVA - GetThirdPartyDeviceID invokeId : 11
2019-04-22 14:46:58,459 [9] INFO CCVA - GetThirdPartyDeviceID cmName: ACM2xxxPE,newExtension:
2019-04-22 14:46:58,459 [9] INFO CCVA - getThirdPartyCallController_OnHeldEvent consultationFlag :True
2019-04-22 14:46:58,582 [9] INFO CCVA - OriginateCall error 12
2019-04-22 14:46:58,582 [9] INFO CCVA - getThirdPartyCallController_OnGetThirdPartyDeviceIdResponse consultationFlag :True
2019-04-22 14:46:58,630 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=
2019-04-22 14:46:58,631 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:46:58,632 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=
2019-04-22 14:46:58,659 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:46:58,659 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=9011919552504006
2019-04-22 14:47:01,126 [9] INFO CCVA - getThirdPartyCallController_OnMakeCallResponse currentCallState :Held
2019-04-22 14:47:03,381 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:47:03,395 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=9011919552504006
2019-04-22 14:47:14,481 [9] INFO CCVA - GetExtension Extension : 9011919552504006
2019-04-22 14:47:14,481 [9] INFO CCVA - GetCallInformation_OnNetworkReachedEvent getCalledDevice :
2019-04-22 14:47:14,482 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:47:14,482 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=9011919552504006
2019-04-22 14:47:14,483 [7] DEBUG CCVA - CallManger:ConsultationCall(9011919552504006)
2019-04-22 14:47:14,483 [7] INFO CCVA - ConsultationCall _ConsultedParty : 9011919552504006
2019-04-22 14:47:14,882 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :
2019-04-22 14:47:14,891 [9] INFO CCVA - Terminal_OnDisplayUpdatedEvent contentOfDisplay :b=9011919552504006
2019-04-22 14:47:14,894 [9] INFO CCVA - GetExtension Extension : 2300
2019-04-22 14:47:20,637 [7] DEBUG CCVA - PopupForm:Transfer
2019-04-22 14:47:22,637 [7] INFO CCVA - TransferCall - activeCall DeviceId : 2300:ACM2xxxPE:0.0.0.0:0,activeCallID : 9323
2019-04-22 14:47:22,637 [7] INFO CCVA - TransferCall - heldCallDeviceID : 2300:ACM2XXXPE::0,heldCallCallID : 9323
2019-04-22 14:47:31,767 [7] INFO CCVA - TransferCall invokeId : 14
2019-04-22 14:47:31,767 [7] DEBUG CCVA - telephony.TransferCall();
Here activeCallID : 9323 and heldCallCallID : 9323 are same hence transfercall not working.
Is this correct observation or we are missing any other coding to complete transfer call to external number.
Regards,
Pravin
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