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Hello,
Any comments? I will very appreciate.
I am doing migration ICR from 7.0 to 7.0.2
And applications as well. With IRC 7.0 they worked correctly.
I imported it to OD 7.2 and imported PDC from ICR iso as well.
After deployment I got the following:
It means ICD PDC got info but what happens next? I see next debug doesn't work. It means it is issue in getDestination.
21/04/2019 23:31:13:147 DEBUG - 2B5D33378AA8DE6A8A22A4105096139C:/CallBack_SSA_Main : getDestination -- Retrieved destination information [ ACD=CallCenter_CM, EWT=180, Cache Elapsed Time=0, Destination=22012@mts.loc, Default Destination=22012@mts.loc, Default ACD=CallCenter_CM, Result=AGENT_AVAILABLE, CM Skill Number selected = -1, CM skill priority = -1, Estimated Queue Position = -1, Percentage Answered Within Service Level = -1.0, CustomData= ]
21/04/2019 23:31:13:147 INFO - 2B5D33378AA8DE6A8A22A4105096139C:/CallBack_SSA_Main : Result retrieved is : ACD=CallCenter_CM, EWT=180, Cache Elapsed Time=0, Destination=22012@mts.loc, Default Destination=22012@mts.loc, Default ACD=CallCenter_CM, Result=AGENT_AVAILABLE, CM Skill Number selected = -1, CM skill priority = -1, Estimated Queue Position = -1, Percentage Answered Within Service Level = -1.0, CustomData=
21/04/2019 23:31:13:154 ERROR - 2B5D33378AA8DE6A8A22A4105096139C:/CallBack_SSA_Main : session id:pommpp2-2019111203112-12 | Error processing request
EXCEPTION>
java.lang.Exception: java.lang.NoSuchMethodError: com.avaya.icr.common.ssi.DestinationDetail.getIdentifier()Ljava/lang/String;
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:130)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:247)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:478)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:80)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:624)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:799)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:861)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1455)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.NoSuchMethodError: com.avaya.icr.common.ssi.DestinationDetail.getIdentifier()Ljava/lang/String;
at com.avaya.icr.pdc.od.AbstractPDCExtension.updateDestinationDetailImplicitVariable(AbstractPDCExtension.java:183)
at com.avaya.icr.pdc.od.GetDestination.executeRequest(GetDestination.java:68)
at com.avaya.icr.pdc.od.AbstractPDCExtension.execute(AbstractPDCExtension.java:79)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:237)
at flow.GetDestinationInformation.executeDataActions(GetDestinationInformation.java:96)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:121)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
... 26 more
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