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Author Message
24/04/2019 03:31:43
Subject: IPOCC database access
#1
RobertoValtorta
Joined: Nov 19, 2013
Messages: 27
Offline
Hello Experts,
do you know whether it is possible to access the IPOCC database in order to create custom reports using an external BI tool?
Is the IPOCC database schema public?
Where can I find this DB schema?

regards,
Roberto Valtorta
PM
26/04/2019 07:41:10
Subject: Re:IPOCC database access
#2
GeraldEppinger
Joined: Jan 10, 2018
Messages: 6
Offline
Hi Roberto,
The TaskReporting Database is what you're looking for!
Search the support page for something like R10.1.1AvayaIPOfficeContactCenterTaskBasedGuide-Reporting.pdf (or newer)
Thanks,
Gerald
PM
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