Dear Experts.

Kindly suggest, is this possible if we required only 3rd party SIP Phone working on users desk and we perform basic agent operations such as Agent LOGIN, Agent LOGOUT, READY, NOT READY using IPOCC web services.

Further what about non voice contacts, such as chat and email can we handle all on our own application interfaces?

What additional licenses will be required?

Thanks

AdeelurrehmanFarooqui wrote:Dear Experts.

Kindly suggest, is this possible if we required only 3rd party SIP Phone working on users desk and we perform basic agent operations such as Agent LOGIN, Agent LOGOUT, READY, NOT READY using IPOCC web services.

Further what about non voice contacts, such as chat and email can we handle all on our own application interfaces?

What additional licenses will be required?

Thanks

Dear AdeelurrehmanFarooqui,

I can't give you any guarantee for your 3rd party SIP phones.

Agent operations for all task types are possible with Task WebService (and Directory WebService to get infos about available agents)
Voice and Chat task handling is possible with TaskWS, too.

E-Mail can be done with UMRWS.

About licensing: as long need no Monitoring WebService you don't need any special license. For Monitoring WS you need a Teamleader license in addition.

Regards,
Werner Stein