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Author Message
14/06/2019 02:23:54
Subject: JavaScript CSDK - far end call decline problem
#1
hkalyoncu
Joined: Jul 10, 2018
Messages: 21
Offline
Hi

We have problem with following scenario:

A - calling party (Javascript CSDK)
B - called party (IOS CSDK)

when B declines the call without answering, A does not receive the corresponding SIP message and still ringing.
After 120 seconds A sends CANCEL.


What I observed is that 486 Busy Here message coming from B does not forwarded to AAWG by SM.
Filename browser_log.txt [Disk] Download
Filename call_decline_from_mobile_client.tgz [Disk] Download
PM
24/12/2019 05:53:17
Subject: Re:JavaScript CSDK - far end call decline problem
#2
Pallavi_M
Joined: Dec 25, 2017
Messages: 105
Offline
Thanks for posting your query!

Can you please collect AAWG logs along with SM trace and also simultaneously post this same query on AAWG forum with logs ?


Thanks & Regards,
DevConnect Team
PM
12/03/2020 07:22:49
Subject: Re:JavaScript CSDK - far end call decline problem
#3
hkalyoncu
Joined: Jul 10, 2018
Messages: 21
Offline
Hi

Sorry for the late response.
I tried to attach AAWG logs but having some error due to large file size.
Please specify any other method to upload logs.

Regards

Hüseyin
PM
18/03/2020 15:30:58
Subject: Re:JavaScript CSDK - far end call decline problem
#4
lfarias
Joined: Oct 7, 2019
Messages: 46
Offline
Hello hkalyoncu,

I suggest you to send us the logs through a file storage service, just make sure the link is public.

Also, please include updated logs of both Javascript SDK and AAWG.

Leandro,
Avaya DevConnect support team.
PM
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