Hello,

I have seen that in PIM_CONTACT_ATTEMPTS_HISTORY, we can find for an attempt the CONTACT_ID and the phone that was called in ADDRESS.

My question is, is there any way to know from which attribute did POM get the phone?

I need to know not only what phone was called but the attribute that POM selected for that phone. There will be cases where one contact will have several times the same phone number in different attributes.

I hope I could explain myself.

Thank you in advance.

Ricardo Sosa.

In the release of POM 3.0.2, the New field “Attribute for Sender’s Address” was added to provide which phone number attribute that was called.

Release 3.0 Feature Pack 2
New and enhanced features in Proactive Outreach Manager Release 3.0.2 include:
• Users can optionally configure secure connection over HTTPS to the Avaya Aura® Contact Center Administration (CCMA) Web service.
• Contact import speed has been improved by up to 90%.
• Users can edit the SQL query for database type of data source.
• Enhanced serial dialing.
• Enhanced stop job design for efficient agent utilization.
• New field “Attribute for Sender’s Address”.
• Enhanced blending parameter configuration.
• New operators for record selection in the campaign creation wizard.

Thank you very much Mike,

Could you confirm that this field is added in PIM_CONTACT_ATTEMPTS_HISTORY and it is added for every attempt (even the not successful ones)?

Thanks again.

Ricardo Sosa.