I have an instance of com.avaya.jtapi.tsapi.LucentV11Provider successfully initialized using Java SDK 6.3.3 libraries against a 7.1.3 provider. I'm attempting to retrieve registration info and attempt to find the value for getQueryEndpointRegistrationInfo() off the provider which always returns false:

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]] LucentV11GetApiCapsConfEvent ::=

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]] {

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]]   switchVersion "G3V17"

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]]   sendDTMFTone TRUE

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]]   enteredDigitsEvent TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryDeviceName TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryAgentMeas FALSE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   querySplitSkillMeas FALSE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryTrunkGroupMeas FALSE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryVdnMeas FALSE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   singleStepConference TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   selectiveListeningHold TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   selectiveListeningRetrieve TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   setBillingRate TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryUCID TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   chargeAdviceEvent TRUE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   reserved1(singleStepTransfer) TRUE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   reserved2(monitorCallsViaDevice) TRUE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   maxDeviceHistoryCount 1

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   queryEndpointRegistrationInfo FALSE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   endpointRegisteredEvent FALSE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   endpointUnregisteredEvent FALSE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   administeredSwitchSoftwareVersion "17"

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   switchSoftwareVersion "R017x.01.0.532.0"

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   offerType "CtiLargeOffer"

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   serverType "CtiLargeServer"

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]] }

I can't seem to find any documentation on what is causing this value to return false in the setup. I have a lab instance 6.3.3 which returns true for those 3 values.

Any ideas? Thanks for any help!

Dylan

Check the configuration of the cti-link on Communication Manager. Make sure it is of type "ADJ_IP".

Martin

Also, run "status aesvcs cti-link" and make sure the Version is at least 6.

Martin

Thank you Martin - the problem was that cti link was set to version 5 so now the registration-related values are coming back as TRUE.

Thanks,
Dylan

Hi Martin,

So I'm trying to monitor the registration status of a SIP endpoint. I am able to successfully:

- Initialize an instance of provider com.avaya.jtapi.tsapi.LucentV11Provider (with proper link and version)

- Initialize an instance of address com.avaya.jtapi.tsapi.LucentV11Address

- Initialize an instance of address listener com.avaya.jtapi.tsapi.LucentV11AddressListener and add the listener to the address instance

When I invoke the getRegisteredEndpoints() method on the address I'm expecting to see the SIP station returned in the list returned, but it's empty:

V11RegisteredEndpointInfo[] endPoints = address.getRegisteredEndpoints();

I've attached a log which also includes removing the listener at the end of the test. The phone is registered and able to make calls (9650SIP).

Any thoughts on why it wouldn't show up in the list?

Thanks,
Dylan

I will start a new thread as this is a separate topic.