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MichaelNorman
Joined: Jun 3, 2015
Messages: 448
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We are troubleshooting an issue with some one way audio calls and we keep seeing the breeze server pop up, and we do see these errors in the log. Can you advise what this might be?


2019-08-13 15:26:47,080 [WorkManager.MediaServerThreadPool : 27] statemachine.nonblocking.NonBlockingStateMachineHelperImpl ERROR - run Exception caught:
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor363.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.avaya.zephyr.helper.statemachine.nonblocking.StateEventMethodImpl.invoke(StateEventMethodImpl.java:64)
at com.avaya.zephyr.helper.statemachine.nonblocking.StateEventImpl.invoke(StateEventImpl.java:57)
at com.avaya.zephyr.helper.statemachine.nonblocking.NonBlockingStateMachineHelperImpl.run(NonBlockingStateMachineHelperImpl.java:161)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:522)
at java.util.concurrent.FutureTask.run(FutureTask.java:277)
at com.ibm.ws.asynchbeans.ExecutorServiceImpl$1.run(ExecutorServiceImpl.java:81)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:811)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
Caused by: java.lang.IllegalStateException
at com.avaya.media.p2p.aams.media.negotiator.state.machine.P2pAamsMediaNegotiatorStateBase.answerToMediaServer(P2pAamsMediaNegotiatorStateBase.java:58)
at com.avaya.media.p2p.aams.media.negotiator.state.machine.P2pAamsMediaNegotiatorStateExpectingAnswerAcceptedFromMediaServer.answerToMediaServer(P2pAamsMediaNegotiatorStateExpectingAnswerAcceptedFromMediaServer.java:23)
... 13 more
JoelEzell
Joined: Nov 15, 2013
Messages: 780
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Hi Michael, we're looking into this. Stay tuned.
JoelEzell
Joined: Nov 15, 2013
Messages: 780
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We think this will be difficult to resolve without logs. Please open a Siebel Service Request and we'll get you sorted out.
MichaelNorman
Joined: Jun 3, 2015
Messages: 448
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Thanks Joel, I'm not familiar with that process, should I just go through my maintenance provider?
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