Hi,

We want to develop custom call control desktop for Avaya CS1000E ver. 7.65P+, Avaya Aura System Manager ver. 6.3, Avaya Aura Contact Centre ver. 6.4.216 and Avaya 1150/1140 phone sets in the Contact Centre. Is there any API's in Dotnet or Java or any other language to develop call control.

Is there any way to install AES to communicate with above setup. As we have already DMCC desktop which is working fine for AES.

Regards,
Pravin.

AACC uses it's own call-control interface called CCT. It integrates with CS1K. AES may be used in an AACC/Aura environment but is not relevant to AACC/CS1K deployments. CCT works with both (it actually uses AES "under the hood" when talking to Aura). You can find details of CCT on the product page.

The CCT/.NET is here [...]

https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_contact_center/releases/7_1/index.gsp#tabs-product-downld-7

[...] and the CCT/SOAP interfaces is here [...]

https://www.devconnectprogram.com/site/global/products_resources/avaya_aura_contact_center/releases/7_1/index.gsp#tabs-product-downld-3

Hi,

Do we have sample CCT dot net web application with source code. I have downloaded attached one. Will this work with AES and CS1K both.

Regards,
Pravin

Yes but be aware that sample is relatively old and will need attention for current software releases.