Hello,
we are getting a problem while on call, if the user who we are talking holds the call i get the false result from call.isHeldRemotely on updateCallDataHandler method.So i can't handle the remote user held the call or not.The images of scenario are attached.

1.Call is established while screen shorting.
2.Mobile application press the hold button.
3.Web client gets the updateCallDataHandler listener method
4.As you see isHeldRemotely value is false.

Thanks for reply.

Hello alikumru, we are working to find the best answer to your question.

Our apologies for the delay, we will get back to you soon.

Thanks,
Avaya DevConnect support team

Hi alikumru, Our apologies for the delay.
If you need to track the isHeldRemotely(), you should be defining some behavior on these specifics callbacks:

onCallHeldRemotelyCallback(call):
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/javascript/communication/api_refs/AvayaClientServices/AvayaClientServices.Services.Call.Call.html#onCallHeldRemotelyCallback

onCallUnheldRemotelyCallback(call):
https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/javascript/communication/api_refs/AvayaClientServices/AvayaClientServices.Services.Call.Call.html#onCallUnheldRemotelyCallback

Thanks,
Avaya DevConnect support team.