Hello everybody
I have a question regarding vdns.
I have a call intercept-snapin, which is invoked on incoming calls. The call goes first to cm - from there we configured a stirring digit to route the call to breeze. For normal users this is no problem. Calls to our hotline are managed via a vdn however.
So the call gets to cm, where the vdn determines, which agent should receive the call.
As Joel explained here:

https://www.devconnectprogram.com/forums/posts/list/23258.page

We would need a sip trunk to sequence in breeze before the vdn.
But vdns are not users. How do you set up a callintercept for a vdn?
For example the service profile, must be assigned to a user.

Hi, you can use an Implicit User for this, which is nothing more than a digit pattern. Our administration document specifies details.

Hello Joel
Thanks we got it working.

Regards
Thomas