Team,


Avaya Aura Experience Portal: 7.2.0
POM Version : 3.1.1


We are having a clarification regarding setting a schedule callback(Agent/Campaign or Standard) for FINITE (OR) INFINITE campaigns.

While trying to trigger the below url through POSTMAN to schedule a callback , we are getting the below error.

URL : https://A.B.C.D/VP_POM_Service/v2/callbacks

Request:

{
"userContactID":"1",
"contactListName": "MyCL",
"campaignName": "MyCampaign2",
"startTime": "2019/09/27 22:00:10",
"endTime":"2019/09/27 23:00:10",
"timeZone":"GMT+05:30",
"contactAttributeName":"PhoneNumber1",
"address":null,
"notes":null,
"callbackType":"Agent",
"agentID":"2269",
"handlerState":"initial",
"actionName":"Call_100"
}
Response:

{
"displayMessage": null,
"errorCode": "2118",
"errorMessage": "Active job task not found."
}

We are using a Strategy with Preview pacing and the all callback rights/permissions has been enabled with strategy as well.

Could you please assist us on this.

Thanks,
M. Sivasubramanian.