I'm pretty sure I already know the answer, but I just wanted to confirm. Is there any way to view and/or modify the status of an ACD Elite agent via the Breeze Engagement Call Control or other Breeze Snapins?

We are working on an app where a call an agent is on needs to be transferred away for a short amount of time (for some digit collection), and we want it to go back to the same agent -- and to do that, we would need to make the agent as unavailable.

Thanks!

Unfortunately not, sorry. A custom snap-in could be created to do so.