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Author Message
11/10/2019 11:07:17
Subject: Windows SDK 4.3.0 - Service Observe SIP Softphone
#1
Sacrifar
Joined: Feb 20, 2018
Messages: 18
Offline
Hi,

We would like to use the Service Observe features with a SIP softphone.
Is there any way to achieve this with the sdk?

Thanks
PM
11/10/2019 21:57:18
Subject: Re:Windows SDK 4.3.0 - Service Observe SIP Softphone
#2
Pallavi_M
Joined: Dec 25, 2017
Messages: 105
Offline
Thanks for posting your query!


Presently with released version of CSDK , only UC features are supported. There is development going for CSDK support for CC features like Service Observing etc. These CC features would be likely be available in near future soon.

Thanks,
Avaya DevConnect support team
PM
09/07/2020 08:44:52
Subject: Re:Windows SDK 4.3.0 - Service Observe SIP Softphone
#3
jdoerr.cct-solutions.com
Joined: Jan 30, 2020
Messages: 3
Offline
Hello, is there an update since October last year? Any Forecast or roadmap for this and other CC features?
PM
14/07/2020 00:01:16
Subject: Re:Windows SDK 4.3.0 - Service Observe SIP Softphone
#4
Pallavi_M
Joined: Dec 25, 2017
Messages: 105
Offline
Hi,


The UC/CC features would be supported for CSDK 4.7 and Workplace 3.10 Sept 2020.

Thanks
PM
14/07/2020 01:26:11
Subject: Re:Windows SDK 4.3.0 - Service Observe SIP Softphone
#5
jdoerr.cct-solutions.com
Joined: Jan 30, 2020
Messages: 3
Offline
Thanks for the update!
Looking forward to get the new release!
PM
15/10/2020 06:47:19
Subject: Re:Windows SDK 4.3.0 - Service Observe SIP Softphone
#6
StefanSchneider
Joined: Nov 21, 2007
Messages: 4
Offline
Pallavi_M wrote:Hi,


The UC/CC features would be supported for CSDK 4.7 and Workplace 3.10 Sept 2020.

Thanks


Hello,

version 4.9.0.0 is released now but we don't see any new feature description about service observing and CC features. Can you please provide an update?

Thanks
PM
30/10/2020 00:33:13
Subject: Re:Windows SDK 4.3.0 - Service Observe SIP Softphone
#7
Pallavi_M
Joined: Dec 25, 2017
Messages: 105
Offline
Thanks for query,

Have you checked API documentation for this content e.g ServiceObservingEventArgs Properties or AgentService.CallSupervisor Method ?

Thanks
Pallavi
PM
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