Attempting to monitor a hunt-group where acd=n gives an error "invalidDeviceID" in the DMCC Dashboard.exe:
Start Application Session Response: 1 Session ID: 19B6D5A47B07EBE441E3E4817DD97245-10 Duration:180 Protocol Version:
http://www.ecma-international.org/standards/ecma-323/csta/ed3/priv4
Get Device Id Response (Device.Phone):2 Device Id:21050:S8800:10.10.0.24:0
Start Monitor Response (Call Information):3 Monitor ID:80005
Start Monitor Response (Device.Phone):4 Device ID:21050:S8800:10.10.0.24:0 Monitor ID:34 User State:Device.Phone 19B6D5A47B07EBE441E3E4817DD97245-10
Start Monitor Response (Media):5 Device ID:21050:S8800:10.10.0.24:0 Monitor ID:35
Session Management Start Monitor Response:7 Monitor ID:37 Device ID: 21050:S8800:10.10.0.24:0
Start Monitor Response (Third Party Call Control):6 Error:<?xml version="1.0" encoding="UTF-8"?><CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><operation>invalidDeviceID</operation></CSTAErrorCode>
Changing the hunt-group from acd=n to acd=y, allows the monitor to proceed correctly.
How can we monitor hunt-group activity where acd=n?
Thanks