Hello,

I have a problem getting the correct vdn number when using SIP. (Fine with a H.323 station). I'm using two vdn numbers 5436 and 5437. 5436 is configured by vector to transfer the call to 5437.

Now, when using a SIP phone the 'Called Device Id' will still be 5436 but I want the last vdn number it got transferred to.
When using H.323 the 'Called Device Id' will correctly display 5437.
Already tried VDN Override but there was no difference on SIP.

Thanks for any help.

Thanks for posting your query!


Is it possible to attach debug logs so that we can investigate in detail? Please set log_level = Debug when you are capturing logs.


Thanks,
Avaya DevConnect support team

Hi,

sorry for the late response.
I attached the log from the sdk. Is this the one you wanted?

732 is my station
702 is the calling station

Thanks

Viktor Thierbach

Hi Viktor,

The file that you have attached is not debug logs.

Please set log_level = Debug. To get logs, you need to subscribe for LogMessage Event and then write logs to the file.

Thanks,
Avaya Devconnect Team

Hi,

thank you. This should be the correct log now.

Setup: Agent 5343 is logged in at station 732
VDN 5071
VDN 5070

Szenario: Phone 702 calls vdn 5071
5071 transfers the call to vdn 5070
The agent has the skill for 5070 so he will get the call now.
But I only get the information for vdn 5070 not that the call came from vdn 5071 at first.

Hi Viktor,


Can you please elaborate your expectation about vdn info i.e. do you want first vdn or last vdn info?


The first query you had was :

I'm using two vdn numbers 5436 and 5437. 5436 is configured by vector to transfer the call to 5437.

Now, when using a SIP phone the 'Called Device Id' will still be 5436 but I want the last vdn number it got transferred to.


Now your second scenario expectation is :
Setup: Agent 5343 is logged in at station 732
VDN 5071
VDN 5070

Scenario: Phone 702 calls vdn 5071
5071 transfers the call to vdn 5070
The agent has the skill for 5070 so he will get the call now.
But I only get the information for vdn 5070 not that the call came from vdn 5071 at first


Going by above scenarios, for second scenario you are getting expected vdn info for your first expectation.

Thanks,
Avaya Devconnect Team

Hi,

you're right. I'm sorry I mixed this up with another issue when we were using DMCC.

So in case of the latest scenario the vdn 5070 is the correct one. I can see in this number in the log file as History-Info.
Do you know how I can find this data in the sdk. Right now I'm listening to the CallService IncomingCallReceived Event but I can't find this information there.

Thanks a lot

Viktor Thierbach

Thanks Viktor for clarification.

Presently SDK is not using History-Info for display and call log information.

I will request SDK management to prioritize this item for obtaining this info from History-Info header.

Thanks,
Avaya Devconnect Team

Hello,

is there any update when this feature will be available?

Thanks