Hello Dear Experts,

We try to send an attachment in Breeze Javascript SDK version 4.4.0 but that transfer is not successfully completely.
Images (png,jpeg) is sending successfully but Voice(mp3) or Video (mp4) has error from server side.

The problem is that most of times server sends 403 error code. Debug the code and we see that coming url is broken or never saved(we don't know what is the problem occured in server)

Transfer is faulty case: We get the file url while debugging the javascript code. When you want to reach the document (opening the url from browser) server says Error 403: SRVE0295E : Error reported:403 (see the attachement)

But Transfer is successful case :We get the file url while debugging the javascript code then We can reach the document from browser.


added client screenshot that i send same video twice and one is successful one is faulty.
added trace documents.
added error screenshot when you want to reach the file from browser.


This is some urgent problem for us. Thanks for your help.

Hello sercanoztorun,

Could you please include the complete SDK logs (debug mode)?

Thanks,
Avaya DevConnect support team

How we can get log in DEBUG mode on Javascript SDK?

I sended console log from browser and screenshot.

Is it enough?

Thanks.

Hello sercanoztorun,

We have analyzed the logs provided and since they do not present any error apparently these may be related to the successful case of attachment upload.
Please check that the logs are from the failed case, it is important that we analyze the error that the attempt to upload the attachment throws.

Please also include the version of the services you are using.

If you receive a 403 response when attempting to access a server resource, it may be related to valid credentials (authenticated) but without permission to access that resource (forbidden/unauthorized).

Thanks,
Avaya DevConnect support team