Hi,

I was trying to get the ACD address in which agent is logged-in but getACDAddress() of LucentV7Agent retruns null. My expection is it should returns ACDAddress/skill configured for the requested agent.

I am passing null as ACDAddress in addAgent method as I am expecting agent should login in all groups/skills which are configured/assigned to agent in CM.

Thanks & Regards,
Umesh

I think this question has been answered in the following thread:

https://www.devconnectprogram.com/forums/posts/list/23001.page

Martin

Thanks Martin.