While invoking Get ACD Split on the DNCC Dashboard, I am getting invalidDeviceID. I ivoked GetPhysicalDeviceInformation before that and the request is successful. So not sure why is invalidDeviceID forGetAcdSplit
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Outgoing XML 1
<?xml version="1.0" encoding="utf-8"?>
<StartApplicationSession xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.ecma-international.org/standards/ecma-354/appl_session">
<applicationInfo>
<applicationID>testTool</applicationID>
<applicationSpecificInfo>
<SessionLoginInfo xmlns="http://www.avaya.com/csta">
<userName xmlns="">*****</userName>
<password xmlns="">*****</password>
<sessionCleanupDelay xmlns="">60</sessionCleanupDelay>
<sessionID xmlns="" />
</SessionLoginInfo>
</applicationSpecificInfo>
</applicationInfo>
<requestedProtocolVersions>
<protocolVersion>http://www.ecma-international.org/standards/ecma-323/csta/ed3/privA</protocolVersion>
</requestedProtocolVersions>
<requestedSessionDuration>180</requestedSessionDuration>
</StartApplicationSession>
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Incoming XML 1
<?xml version="1.0" encoding="UTF-8"?>
<StartApplicationSessionPosResponse xmlns="http://www.ecma-international.org/standards/ecma-354/appl_session">
<sessionID>616EA765647F98A25398B78873116AF4-400</sessionID>
<actualProtocolVersion>http://www.ecma-international.org/standards/ecma-323/csta/ed3/privA</actualProtocolVersion>
<actualSessionDuration>180</actualSessionDuration>
</StartApplicationSessionPosResponse>
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Outgoing XML 2
<?xml version="1.0" encoding="utf-8"?>
<GetDeviceId xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.avaya.com/csta">
<switchIPInterface>xx.yy.zz.155</switchIPInterface>
<extension>2350</extension>
</GetDeviceId>
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Incoming XML 2
<?xml version="1.0" encoding="UTF-8"?>
<GetDeviceIdResponse xmlns="http://www.avaya.com/csta">
<device typeOfNumber="other" mediaClass="voice" bitRate="constant">2350:CM:xx.yy.zz.155:0</device>
</GetDeviceIdResponse>
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Outgoing XML 3
<?xml version="1.0" encoding="utf-8"?>
<GetPhysicalDeviceInformation xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<device typeOfNumber="other" mediaClass="notKnown">2350:CM:xx.yy.zz.155:0</device>
</GetPhysicalDeviceInformation>
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Incoming XML 3
<?xml version="1.0" encoding="UTF-8"?>
<GetPhysicalDeviceInformationResponse xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<deviceCategory>group</deviceCategory>
<groupDeviceAttributes>
<acd>true</acd>
</groupDeviceAttributes>
<hasLogicalElement>false</hasLogicalElement>
</GetPhysicalDeviceInformationResponse>
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Outgoing XML 4
<?xml version="1.0" encoding="utf-8"?>
<GetAcdSplit xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.avaya.com/csta">
<device typeOfNumber="other" mediaClass="notKnown">2350:CM:xx.yy.zz.155:0</device>
</GetAcdSplit>
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Incoming XML 4
<?xml version="1.0" encoding="UTF-8"?>
<CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">
<operation>invalidDeviceID</operation>
</CSTAErrorCode>
