Hi,

We are dialing 4000 which is IVR number. We have following VDN & HuntGroup Number-

Option 1 - English, VDN=4001, HuntGroup=1006
Option 1 - Hindi, VDN=4002, HuntGroup=1007

When call comes to agent station we are trying to capture IVR number which customer has dialed initially but we are unable to get. We are getting 4001 & 1006 using following methods-

- event.getCalledAddress : 4001
-event.getCallingAddress : 1114
-ACDAddresses : 1006

Can anyone suggest how to get original called number (IVR Pilot Number) which customer has called?

Thanks & Regards,
Umesh

The numbers you get in each field will depend on the call flow and the configuration on Communication Manager.

For example, one factor is how the IVR passes the call back to Communication Manager. If it transfers the incoming call to a VDN, this will be a new call, with a new CallID and new calling number. In this case, you may get useful information from the Original Call Information (OCI) fields in the Delivered event.

In order to be sure which calls come via a VDN, you should monitor the VDN (4000 in your case).

Martin