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venkat
Joined: Dec 15, 2015
Messages: 5
Offline
ASR failed to load the speech grammar file randomly. Sometimes the same grammar file able to load by ASR. Screen shot attached.
"Failed to create grammar from URI: /BalanceInquiry/data/grammars/en-us/bal3085_DepAcctWrapMenu_DM.grxml Return code = CHANNEL_RESULT_FAILURE"
Could some one assist, What might be the issue? How can we prevent this?
  • [Thumb - GrammarIssue.JPG]

WilsonYu
Joined: Nov 6, 2013
Messages: 3946
Online
It looks like ASR issue. You might want to look deeper on the ASR server side. If you need more help, please contact Avaya Support.
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