Hi
I am looking for AACC APIs to integrate with WhatsApp chat. Pls let me know which AACC APIs can be used for this purpose.

Ashok Bharyok

AACC has two web-chat interfaces which *might* be used to integrate a chat service. The old WebComms interface and the new Enterprise Web Chat (EWC). I am not aware of any current solutions providing an integration to WhatsApp, nor informed about WhatsApp interfaces that I might comment on the feasibility of such an idea. I can only recommend you look at the WebComms and EWC interfaces to understand what the AACC offers in relation to chat interfaces (the sample code is for a web-proxy and has dependencies around that which may be difficult to bridge).

If you're looking for a WhatsApp chat channel fully integrated into AACC, please take a look at WebChat from Pridis. They offer both a WhatsApp and webbased frontend based on AACC API's.

Good pointer to Pridis. One thing to note (and I say this only because this is a DevConnect forum and wish to be clear), it does not *appear* that Pridis have compliance tested that solution with us (or it would be published on https://devconnectmarketplace.com and have a technical Application Note associated with it). As such, I would encourage you to qualify the support status with both Pridis *and* your Avaya Support representatives.

We use Whatsup with Enterprise WebChat. I have demo with this. It is really works.
We have local provider MySender.im who give cloud solution for Whatsup/Telegram/FB/Vider and some social networks.
We connected it to AACC over EWC.
If you are familiar with Whatsup API and you need AACC EWC API and real AACC then we can find each other. :-)

We (Geomant) also have solution to provide whatsapp channel in AACC/ACCS via EWC.
Additionally have gateway to Oceana as well.