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TCSLtd
Joined: Sep 11, 2019
Messages: 69
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Hi

In the default Dialogflow App, I saw PAVB_06003 error in the AEP report. The documentation says the grammar was able to be created from the URI.

Can you let me know which event would have been caught i.e. either the error.recognition event was triggered or the error.noresource.asr in the firstPrompt node.
What could be the reason for this as I have got this the first time

Thanks
Navneet Kaur
WilsonYu
Joined: Nov 6, 2013
Messages: 3946
Online
I am not sure of this platform specific issue. The sessionslot log of the AVB should show more of the cause of the error and the subsequent event it is triggering.
TCSLtd
Joined: Sep 11, 2019
Messages: 69
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From where i can check these logs?
WilsonYu
Joined: Nov 6, 2013
Messages: 3946
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On EP. You can go though the EPM activity monitor menu to get to the AVB logs.
TCSLtd
Joined: Sep 11, 2019
Messages: 69
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I have attached the screenshot of the AEP menu. Can you let me know where will I find it
  • [Thumb - Capture1.PNG]

WilsonYu
Joined: Nov 6, 2013
Messages: 3946
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Click on System Monitor. On the System Monitor page, click on the mpp server name. On the details page, click on the Service Menu at the lower right corner. In the separate window, click on the logs menu then VB. There are the sessionslot log files.
TCSLtd
Joined: Sep 11, 2019
Messages: 69
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Is there a way to handle these error in the OD app like PAVB_06003(grammar not created) and PAVB_00226 (HTTP connection lost). Some events I can catch for these so that I can place some logic for that
WilsonYu
Joined: Nov 6, 2013
Messages: 3946
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If it does not trigger any specific event, it should trigger the "error" event.
TCSLtd
Joined: Sep 11, 2019
Messages: 69
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So, can I create an error event in project.events and catch in the prompt and collect blocks along with error.noresource.asr and error.recognition ?

WilsonYu
Joined: Nov 6, 2013
Messages: 3946
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Yes, try to add the custom event.
TCSLtd
Joined: Sep 11, 2019
Messages: 69
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on MPP logs I can see Return code = CHANNEL_RESULT_ASR_GONE for PAVB_06003. Can you explain it more
WilsonYu
Joined: Nov 6, 2013
Messages: 3946
Online
You would have to contact Avaya Support for further investigation on the platform side.
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