Author Message
TCSLtd
Joined: Sep 11, 2019
Messages: 69
Offline
Hi

I found on AEP logs that when a customer does not say anything we get a NO_INPUT( in front of the SpeechFail in AEP logs) which is being handled by sending a DF_SYSTEM_NO_INPUT event to dialogflow that is fine.

But I can see in few calls NO_MATCH in front of (in front of the SpeechFail in AEP logs)which is being handled by sending a DF_SYSTEM_NO_INPUT event to dialogflow

My query is what causes NO_MATCH, who decides for a NO_MATCH and on what basis? Is it dialogflow or avaya? Under which scenario it will treated as NO_MATCH? As for some cases there were noisy recordings and we NO_MATCH and for some no recording was found


I am attaching the screenshot of NO_MATCH from AEP logs

Thanks
Navneet
  • [Thumb - log.PNG]

WilsonYu
Joined: Nov 6, 2013
Messages: 3946
Online
You would need to talk to the platform people. I would think EP throws the error first.
TCSLtd
Joined: Sep 11, 2019
Messages: 69
Offline
What does NO_MATCH mean? With what it is matching ?
WilsonYu
Joined: Nov 6, 2013
Messages: 3946
Online
It is generic VXML event. In generic sense, it is try to match some grammar but in case of Dialogflow, I am not sure. That's why you need to ask the platform people. I can't answer this here.
Go to:   
Mobile view