Hi,
When I add a participant to Conference call, I want to get the contact object of the participant.
For this I used the method

1. getBestContactMatch() :It always returns undefined

2. getAllPossibleContactMatches(): Always returns an empty array for the contact matches for all levels.

Can someone please help what am I missing here?

Hi Alok,

getBestContactMatch() & getAllPossibleContactMatches() are deprecated.
You can use following methods based on platform you are using:
1. iOS/MAC:
- (void) resolveContacts: (CSContactResolveContactsRequest *)
2. Android:
ResolveContactsRequest()
3. Windows:
public void ResolveContacts()

Thanks,
Avaya DevConnect Team

Thanks for the details. However I am using Javascript CSDK. What is the API there?


I had this logic implemented by myself earlier.I keep an array of contacts which I am adding in a conference call and when a participant actually gets added, I get the corresponding contact object based on the participant.getAddress() function.
participant.getAddress returned extension previously, Now it started returning email address. So for now I have both logics in place.

getContactForParticipant: function(participant) {

			var participantContact;

            if( this._conferenceContacts){ // // this._conferenceContacts is a list of all contacts in the conference call right now

                this._conferenceContacts.forEach(function (contact) {





                    //Following logic is used if participant.getAddress returns the user extension. Check if participant address matches any of the conference contacts phone number.

                    var phoneNumbers =  contact.getPhoneNumbers();

                    if(phoneNumbers.getSize() >= 1){

                        var numberArr = phoneNumbers.getValues();

                        if(numberArr[0].getPhoneNumber().includes(participant.getAddress()) ||

                        participant.getAddress().includes(numberArr[0].getPhoneNumber()) ) {

                                participantContact = contact;

                        }                

                    } 

                    //Following logic is used if participant.getAddress returns the user email address.Check if participant address matches any of the conference contacts email address.

                    var contactEmailAddressesFields = contact.getEmailAddresses();

                    if(contactEmailAddressesFields){

                        contactEmailAddressesFields.getValues().forEach(function (contactEmailAddressesField){

                            if(contactEmailAddressesField.getAddress().includes(participant.getAddress())  ||

                            participant.getAddress().includes(contactEmailAddressesField.getAddress()))

                            {

                                participantContact = contact;

                            }

                        }.bind(this));

                    }

                }.bind(this));

            }

			return participantContact;

        }

Please suggest me if there is any optimized version to get Contact for a participant.

Hi Alok

In the case of the Javascript SDK, you can find the function in this link: resolveContacts

Basically what you need to do is

1. Get the contactAddress:

var searchString = participant.getAddress();

2. Create a ResolveContactsRequest

var resolveContactsRequest = new AvayaClientServices.Services.Contacts.ResolveContactsRequest(

        searchStrings,

        AvayaClientServices.Services.Contacts.ResolveContactsFieldType.PHONE_NUMBER,

        AvayaClientServices.Services.Contacts.SearchSourceType.ALL);

3. Call the resolveContacts api:

var contactsRetrieval = sdkContactsService.resolveContacts(resolveContactsRequest);

4. subscribe a function to the DataRetrievalDoneCallback:

contactsRetrieval.addOnDataRetrievalDoneCallback(function () {

        var resolveContactsResults = contactsRetrieval.getDataSet();

    }.bind(this));

Please let me know if this match what your needs, or if you need any additional assistance.

Best Regards