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Forum Index » Avaya Aura Orchestration Designer » 7.2.2 DTMF Pound Problem   XML
 
Author Message
mguthrie



Joined: 19/06/2018 12:55:06
Messages: 11
Offline

I have a prompt and collect node that has two grammars; one is looking for exactly 16 digits, and the other is looking for a '#' as a custom grammar.

https://i.postimg.cc/t4T0kNKz/ODProblem1.png

If I press the # key, it immediately goes to "no match." I tried to trace what value OD thinks I am pressing by having "no match" go to a trace that checks the value of the prompt and collect node, but the value is empty.

I've also tried adding in an item property, making the terminating character #, but then it still goes to no match next.

This message was edited 1 time. Last update was at 03/02/2020 14:36:55

WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3225
Offline

The default termination character is "#". If you want "#" be part of the grammar, you need to change the termination character to something else in the Property item.
mguthrie



Joined: 19/06/2018 12:55:06
Messages: 11
Offline

This is the solution. Thank you. One more thing if you happen to know; the response time is a little slow after pressing the # key when I set * as the termination character instead. It takes about 5 seconds before it reaches the next node. Is there anything I can do to speed up the response time?
WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3225
Offline

I seems to me it is the processing on the platform. There is nothing the application can do.
 
 
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