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Joined: Feb 4, 2020
Messages: 1

So I am trying to set up an AES connector to the AES for an app in Orchestration Designer. When trying to initiate AES connector I get the following errors from the aesconnector trace log:

04/02/2020 11:41:42:268 DEBUG - CTIConnectorManager.init: initing AES connector. Verbosity set at 3

04/02/2020 11:41:42:274 DEBUG - CTIConnectorManager.init: AES Connector Version is

04/02/2020 11:41:42:275 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Observer timeout interval found: 100

04/02/2020 11:41:42:275 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Provider startup delay found: 4000

04/02/2020 11:41:42:275 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file

04/02/2020 11:41:42:275 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)

04/02/2020 11:41:42:278 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#CM14#CSTA-S#AES74

04/02/2020 11:41:42:634 ERROR - CTIConnectorManager.initProvider: provider: is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: initialization failed

04/02/2020 11:41:42:643 DEBUG - ProviderMonitor: Checking: for availability

04/02/2020 11:41:42:650 DEBUG - ProviderMonitor: is null in our list, attempt to reget

04/02/2020 11:41:42:855 DEBUG - ProviderMonitor: is not available

I am looking at the src code for the error I received:
Method init: there are 3 parameters to be passed into this method, tlink, login and passwd.

Should I be specifying these details in any other place i.e. if so where.


Kind regards,
  • [Thumb - tserver.PNG]

Joined: Apr 18, 2011
Messages: 74

Can you first check with CSTA option, in place of CSTA-S?

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