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Forum Index » Avaya Aura Orchestration Designer » error in IC transfer in an outbound IVR application   XML
 
Author Message
ZeynepOtenoglu



Joined: 10/01/2014 09:31:17
Messages: 40
Offline

Hello
We developed an outbound IVR application which is triggered by a custom application using EP web services.
The outbound IVR application is IC enabled and makes a newcall request at at beginning and successfully get and EDU ID from IC. The IVR application sets customer data in EDU and the transfers the call to agent. It uses IC transfer for this and IC transfer fails. IC transfer triggers HttpVox.transfer. In Httpvox logs we see "incorrect extension state" error and that's why IC transfer fails.

We notice that, EP makes the state of IVR extension "processing" on which the outbound IVR application is running, which is different from a normal inbound call.

We don't have this problem for inbound calls.
Do you have any idea why this is happening?

Thank you
WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3226
Online

When you made the outbound call, is the call connected on the other end?
 
 
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