We are trying to find a way to pass some POM system variable data to an external application. We are aware of using the CAVs but how can we pass in information like a contact ID, contact SystemID, Phone 1, etc.? We have tried editing the URL within the strategy using the "Edit URL" button and passing our values that way but whenever we add any variable information into the URL directly, the application is never launched/invoked. Below is a sample URL without variables and one with variables (actual IPs of app server removed):

http://<APP-SERVER-IP>:8080/Outbound_UnscheduledCall/Start

http://<APP-SERVER-IP>:8080/Outbound_UnscheduledCall/Start?ID=<userContactId>&WS01Host=tbtltele01w&Phone1=<phoneNumber1>&Code=<pimCompletionCode.code>&SystemId=<contactId>&CDNNoInput=2052221033&CDN1=2052221030&CDN2=2052221031&CDN3=2052221032

So, as you can see we need to pass in a few variables and their values (some internal to POM and some not), but when we add this info the app is never invoked and we don't get the calls.


If using CAVs, how do we get info like the <userContactId>, <pimCompletionCode.code> etc. into the application without having them embedded in the URL for the application?

Are you using the POM Pluggable Data Connector? Wouldn't that provide the functionality you are looking for?

From the Avaya POM Developers Guide
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POM PDC Overview

Pluggable Data Connector (PDC) of Proactive Outreach Manager (POM) is an Avaya Aura® Orchestration Designer plug-in.The PDC extends capability of Orchestration Designer application to interface and integrate with POM using core functionality of PDC framework. The PDC implements functionality of seamless connectivity with POM for various types of data exchange and establishes a connection between Orchestration Designer application and POM server. The PDC also extends functionality of Data node palette of Graphical Call flow editor in Orchestration Designer. The PDC provides nodes to customize actions for POM.

Thank you, Mike! That was the ticket. We were able to get all of the required information by utilizing the POM PDC.