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Forum Index » Avaya IX™ Client SDK - General » statistics.restcomm.com   XML
 
Author Message
Dirk_Engelbart



Joined: 14/02/2019 03:50:20
Messages: 8
Offline

Hello,
we have the issue that one of the Webgateways at a customer installation trys to reach the following URL "statistics.restcomm.com
"
How can this be suppressed since the server is in an isolated network and therefore runs in timeouts? This seems to block the functionality of the Webgateway.

Thanks
lfarias



Joined: 07/10/2019 15:20:02
Messages: 36
Offline

Hello Dirk_Engelbart,

In order to help you please provide a more detailed description of your issue with Avaya Aura Web Gateway:

  • Was this error previously in that installation? Did it show up with a version upgrade?

  • Could you please elaborate on the AAWG functionality blocked?

  • What is the status of the AAWG server in the administration console?


  • Also, please include:

  • Which version of the SDK do you use? On which platform? (Windows, IOS, Android, Web)

  • AAWG Logs

  • SDK Logs


  • Thanks,
    Avaya DevConnect support team
    Dirk_Engelbart



    Joined: 14/02/2019 03:50:20
    Messages: 8
    Offline

    Hello Ifarias,
    there has been an SR ticket opened - this shall hold all information.
    SR 1-15951107409

    We are using the JavaScript Client SDK

    Dirk
     
     
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