Hello,

I am using DMCC XML API.

I am able to establish session and logging in an agent through XML APIs

1. StartApplicationSession
2. GetDeviceID
3. MonitorStart
4. SetAgentState -> loggedOn

I am able to see that Agent gets logged in into Avaya One-X Agent with respective station number.
I have also keep listener on for my TCP Connection through which I am getting events when I recieve a call, Answer a call etc.

I did not receive any events when I logged in an agent, also one thing surprize me that when I logged off agent manually from One-X Agent, I receive ConnectionClearedEvent but not AgentLoggedOffEvent.

Also in dmcc-trace.logs I am seeing "Need to filter AgentStatusEvents because the client is not authorized to receive these events."

Can anybody please help ?

Agent Login/Logout events are only generated for a monitor which is placed on a Huntgroup. You will not get these events for a monitor on a station.

Also, other Agent state change events (e.g. Agent Ready/Not Ready) are only provided to particular Avaya applications.

I would also suggest that you download the .Net SDK and use the DMCC Dashboard as a simple way of experimenting with DMCC.

Martin

Agent logged in/out events come from a monitor on the skill(s) they are provisioned in (i.e. the hunt group extension needs monitored), not from a monitor on the device they are logging in from (a station). Further logged/out for agents only occur if the system (Communication Manager) is configured for Expert Agent Selection (EAS), which if you have provisioned agents, Communication Manager is configured for EAS.