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Forum Index » Avaya IX™ Client SDK - General » Javascript SDK Error: video denied   XML
 
Author Message
Dirk_Engelbart



Joined: 14/02/2019 03:50:20
Messages: 8
Offline

Hello
we are getting the error "video denied" with internal calls created via the JavaScript Client SDK.
This is happening as soon as the calling party is answering the call.

Setup:
Calling Party: Softphone based on JavaScript Client SDK
Answering Party: IX Workplace

We have added the following command:
call.setVideoMode(AvayaClientServices.Services.Call.VideoMode.DISABLE);

Thanks for any hints.
Dirk
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lfarias



Joined: 07/10/2019 15:20:02
Messages: 36
Offline

Hello Dirk_Engelbart,

In order to help you, please include the following:
  • SDK complete logs

  • AAWG logs

  • Which is the status of the call in the described scenario? The call fails to initiate or does not have the expected behavior? Please elaborate in more detail


  • Leandro,
    Avaya DevConnect support team.
    Dirk_Engelbart



    Joined: 14/02/2019 03:50:20
    Messages: 8
    Offline

    Hello Leonardo,
    Customer has switch off the VideoCodex for the networkregion.
    All working good at the moment.

    Thanks
    lfarias



    Joined: 07/10/2019 15:20:02
    Messages: 36
    Offline

    Thanks for the update,

    Leandro,
    Avaya DevConnect support team.
     
     
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