Hi ,

With the latest IX client release( 4.5), Is there a support for calls to AACC video channel from Mobile and desktop clients (Android,iOS,Windows),

If so , what would be the call flow/components involved to achieve the same?

I understand for the present supported call flow for (JavaScript) of the Avaya IX™ Client SDK, which goes through AAWG and converts as SIP and routed to AACC via SM.

Details from devconnect portal for Avaya IX Client SDK Release 4.4.0.1:

https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/introduction/index.gsp#aacc-customer-endpoint-implementation-385

"Note: Web Based Customer applications using Communication Services Package (JavaScript) is supported by AACC. Mobile and desktop applications using other Communication Services Package platforms are not supported."

Hi,

Thanks for your query!

Can you please check if you can use following steps to make call which goes through AAWG and then converts as SIP and then routed to AACC via SM?

1) First create an anonymous guest user , where the user is allowed to make a single call using a one-time authorization token retrieved from the AAWG token service. With this one time call creation, you can use where a user with a mobile/desktop client can initiate a call into the contact center.

2) The function you can leverage for this is initWithAuthozizationToken in the CallCreationInfo class.

3) This call object is then started, routed through the contact center and answered by a agent, where customer and agent have a one on one call.



Thanks,
Avaya DevConnect Team

So Here is our understanding related to the AACC Video channel call flow from the above response, Please confirm.

1. Mobile app will be developed for iOS/Android platform based on IX client SDK.
2. Call flow sequence follows:
a. As an anonymous guest user , the app request one-time authorization token retrieved from the AAWG token service.
b. Once the token is available to the app , App initiates the call to SBC public interface as a SIP call.
c. Call will be further routed by SBC to Session manager
d. Then Call flow continues from SM to AACC
e. AACC agent use AACC-workspace for handling video calls.

Hi,

Once the token is available to the app , App initiates the call to SBC public interface as a SIP call.

=========>>>
[PALLAVI] The call will go through AAWG only. Can you let me know what is your current requirement ? Based on your query, it seems that requirement was call should be routed through AAWG always.

Please clarify.

Thanks,
Avaya DevConnect Team

Hi,

Customer having a following two requirement:

1. From customer website they will have a contact icon for support, once the customer clicks to make call , the video call should initiate and be able to talk to AACC agents.
2. Customer has an mobile app for ios&android, they wanted to make the app with feature to make video call to AACC agents.

Please confirm the call flow for both scenarios and the components involved, supported SDK’s to be used.

Thanks,
Gowri

Hi,

I was discussing your query with AACC team : Martin Walker. It looks that you have already initiated new thread with AACC team.

Please let me know if you need further assistance from us, otherwise we can resolve this query.

Thanks,
Avaya DevConnect Team