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Steven06
Joined: Feb 21, 2020
Messages: 7
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Hi,

Is there a setting on the experience portal that could be preventing me from opening urls?

I have CCXML of the type

<send
target ="'http://stevetestivr.domain.com/CCXML_IVR/ErrorEmail'"
targettype="'basichttp'"/>

This is inside a transition which also starts a dialog


Where my URL just inserts a row to a database using C#, and returns nothing

The URL works fine run by itself, but in the CCXML I get "Some Fetch/Send Error" in the logs.


Note: I am not experienced with CCXML so I could have missed something else.





massimo__croci
Joined: Jan 31, 2020
Messages: 518
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Hi, might you kindly post here the logs with the error? Additionally, what exact AAEP version are you using?
Steven06
Joined: Feb 21, 2020
Messages: 7
Offline
Exp portal version 7.0.1

There is no error in System Maintenance -> Log Viewer.

But the CCXML log entry from
<log expr=""'-- error.* ' + event$.name +' -- [' + state +']'""/>
<log expr=""' eventdata... \n' + objectToString(event$)""/>


Says
-- error.* error.send.failed -- [DialogStarted]

eventdata... [ name:error.send.failed reason:Some Fetch/Send error sendid:234911455 sessionid:OCMS-AVAYA-EXP-MPP-2020088010417-18 statuscode:405 uri:http://stevetestivr.doamin.com/CCXML_IVR/ErrorEmail ]
Steven06
Joined: Feb 21, 2020
Messages: 7
Offline
Hi I solved it thanks.

I was thinking 'what else could that log be showing' as I posted the only non generic bit I saw, but it did give more info.

It worked when I changed it to HttpPost

Thanks for the help

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