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Author Message
08/04/2020 09:11:02
Subject: AACC - CCT Variable for data transfer during call transfer
#1
Pravin
Joined: Jan 2, 2018
Messages: 56
Offline
Hi,

I just want to know is there any way to transfer user data for call transfer. e.g. call transfer reason.

Suppose A agent transfer call to B agent then B agent should know the call transfer data. Is there any way or CCT dot net method available.

Do we have UUI in CCT just like DMCC?

Regards.
Pravin
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19/06/2020 10:03:37
Subject: Re:AACC - CCT Variable for data transfer during call transfer
#2
FergusCameron [Avatar]
Joined: Apr 17, 2012
Messages: 131
Location: WI, USA
Offline
There is UUI, have a look at the AACC FAQs for some details about it. I would PERSONALLY prefer call-attach-data and intrinsics over UUI for handling within the Contact Center as UUI is notoriously difficult (not to encode but to ensure across all call paths).
Fergus Cameron :: AVAYA :: DevConnect :: http://www.avaya.com/devconnect/
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