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Pravin
Joined: Jan 2, 2018
Messages: 56
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Hi,

I just want to know is there any way to transfer user data for call transfer. e.g. call transfer reason.

Suppose A agent transfer call to B agent then B agent should know the call transfer data. Is there any way or DMCC dot net method available.

Can we have UUI?

Regards.
Pravin
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
UUI is available when creating a call. Assuming you know the transfer reason at the point the call to the transfer to party is originated, you can send a transfer reason in UUI. Alternatively, you could send a key through UUI or use UCID information to store a reason in a database, and when the call is delivered to the transfer to party/answered somewhere, that information could be retrieved by an application running at that user's interface.
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