Our customer uses Avaya IP Office, Release 11.04.2(Build 58) which we understand includes Avaya IX Workplace (previously known as 'Equinox' and has been using our CRM platform which is a bespoke CRM system developed using .NET)
The customer is interested in seeing the contact details of incoming telephone calls displayed on screen (therefore Avaya will need to call the CRM database to perform a number match and then display the CRM contact summary on-screen, with an "Open Contact" button also available).
The questions we have are the following:
- The Avaya CRM Connector looks perfect as we could reuse it and therefore save time and money
- However it seems the Avaya CRM Connector can only be used if Oceana is available, is this correct?
- If Oceana or Aura are not available, what are the alternatives (if any) to deploying such a CRM caller information integration snap-in?
Also:
- Will we need to develop on the Avaya IX SDK or on the Breeze SDK? (assuming they are not the same)
- To interact with either the CRM Connector Snap In code or with the code of the SDK for building other Snap Ins, can we use .NET and/or JavaScript or are we forced to always use Java?
Thank You
TriSys
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