Author Message
wang383.avaya.com
Joined: May 11, 2020
Messages: 3
Offline

jtapi api clinet:jtapi 8.1.0.0.0.9
aes: 8.0
Agent 34000 belong to skill group 36450,36451
i used AgentTerminalListener monitor agent 34000 and add
ACDAddressListenerAdapter monitor skillgroup 36450,36451.
when agent login agentlistener get twice LOG_ON event.Whether is twice?Is it work as design?
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
yes... one event per monitor. Since you have two monitors one each on two skills per your description, your application would get two events.
MartinFlynn
Joined: Nov 30, 2009
Messages: 1922
Offline
If you would prefer to get only one event whenever an agent logs in, you could do the following:

1. Create a 'dummy' Huntgroup (skill) which is not used on any vector and is never called.
2. Add this 'dummy' skill to all the agents you want to monitor
3. Start a monitor on only this 'dumy' Huntgroup.

This way you will get a single event when an agent logs in. The disadvantage is that the event will not let you know what skills the agent has.

Martin
Go to:   
Mobile view