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Forum Index » IP Office Contact Center Web Services Collection (WSC) (Read-Only Archive June 2021) » Make call using IPO CTI web services API   XML
Author Message

Joined: 28/02/2017 10:01:40
Messages: 1

When trying to use the Make Call service (using IPO CTI web services) a 202 Accepted response is received but no call is made. The users can make regular internal calls successfully using the Avaya communicator App. Below is a copy of the request made:

<ns2:MakeCall xmlns:ns14="" xmlns:ns9="" xmlns:ns5="http://com.avaya.inkaba.dal" xmlns:ns12="" xmlns:ns6="http://com.avaya.inkaba.wstransfer" xmlns:ns13="" xmlns:ns7="http://com.avaya.common.csta.extended" xmlns:ns10="" xmlns:ns8="" xmlns:ns11="" xmlns:ns2="" xmlns:ns4="" xmlns:ns3="">
<ns2:callingDevice switchingSubDomainInformationElements="3134382E3134372E3230362E313830" typeOfNumber="dialingNumber">1000</ns2:callingDevice>
<ns2:calledDirectoryNumber typeOfNumber="dialingNumber">1001</ns2:calledDirectoryNumber>
<ns2:correlatorData> <ns2:string>61356262613163622D623137342D343431642D383931342D313235343639343339646535</ns2:string> </ns2:correlatorData>
<ns2:mediaCallCharacteristics> <ns2:mediaClass><ns2:voice>true</ns2:voice></ns2:mediaClass> </ns2:mediaCallCharacteristics>

Has anyone came across this before? Or have any ideas as to why this is happening?

Joined: 06/01/2020 03:45:28
Messages: 1

Hi ! I'm actually facing the same issue. Have you eventually solved your problem ?

This message was edited 1 time. Last update was at 27/10/2020 08:57:35

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