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Author Message
25/06/2020 09:15:02
Subject: AACC - How to logout multi agents by admin
#1
MikeMelnik
Joined: Nov 7, 2013
Messages: 46
Offline
Hi,

We need to logout multi agents by one administrator by extrnal application (control panel web page).
How can this be to achieve ? Which api recommended ?
The agents uses sip extension.
By CCT Open interface the the logout action need to do by the agent him self ( windows user and password).

One user (admin) >>> Multi agent logout

Thank Shahar


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30/06/2020 16:00:42
Subject: Re:AACC - How to logout multi agents by admin
#2
FergusCameron [Avatar]
Joined: Apr 17, 2012
Messages: 131
Location: WI, USA
Offline
You can probably achieve this via CCT if you create a CCT user which associates with all the Agents you need to control. Once that CCT User logs in they will be able to take actions which effect any of it's associated agents (including logout).
Fergus Cameron :: AVAYA :: DevConnect :: http://www.avaya.com/devconnect/
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