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Author	Message
01/07/2020 09:50:49	Subject: Does Social Snap-in Callback response provide Agent Details back to gateway #1
DeepakAgrawal Joined: Jul 1, 2020 Messages: 2 Offline	Hi Experts, If we use Social Snap-in to integrate our Social Gateway with Oceana, Will Oceana provide agent details in the response back as part of callback REST? Regards, Deepak
DeepakAgrawal Joined: Jul 1, 2020 Messages: 2 Offline	Profile PM

01/07/2020 10:04:28	Subject: Re:Does Social Snap-in Callback response provide Agent Details back to gateway #2
JohnBiggs Joined: Jun 20, 2005 Messages: 1139 Location: Rural, Virginia Offline	The 3.7 version of the API guide can be found here https://www.devconnectprogram.com/fileMedia/download/e5aa74e9-a915-474f-bf6b-67253d6358f2 Please review the information in the "Callback Request" section. As with a voice contact, the customer is not provided specific details of the agent they are interacting with in the current version of the Oceanan Social Connector API.
	Profile PM

01/07/2020 12:36:38	Subject: Re:Does Social Snap-in Callback response provide Agent Details back to gateway #3
DeepakAgrawal Joined: Jul 1, 2020 Messages: 2 Offline	Thanks John, So there is no way to send the name of agent. I had already reviewed this document that's why I raised this query. Regards Deepak
DeepakAgrawal Joined: Jul 1, 2020 Messages: 2 Offline	Profile PM

01/07/2020 12:49:13	Subject: Re:Does Social Snap-in Callback response provide Agent Details back to gateway #4
JohnBiggs Joined: Jun 20, 2005 Messages: 1139 Location: Rural, Virginia Offline	The present form of the API does not provide a mechanism to provide details of the agent that responded to the query.
	Profile PM

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