hi team can we have mobile application sample (iOS and Android) supports the concept of an HTTP call instead of SIP for Video call . This allows the mobile app user to call as a “guest” vs a SIP registered user. so customer can develop click to call for video button and initiate call request without need for sip registration .

Regards ,

Hi,

Thanks for your query!

Can you please provide following info ?

1) Are you using JavaScript CSDK or native CSDK ?

Thanks
Pallavi

Hi Pallavi,

we are using native SDK as below :
Avaya Client SDK for Android, Release 4.6.0.0 (36.15 MB .zip)
Avaya Client SDK for iOS, Release 4.6.0.0 (28.93 MB .zip)

Regards ,
Ahmad

Hi,

Thanks for info.

Can you please refer existing thread for this query?

https://www.devconnectprogram.com/forums/posts/list/23854.page


1) First create an anonymous guest user , where the user is allowed to make a single call using a one-time authorization token retrieved from the AAWG token service. With this one time call creation, you can use where a user with a mobile/desktop client can initiate a call into the contact center.

2) The function you can leverage for this is initWithAuthozizationToken in the CallCreationInfo class.

3) This call object is then started, routed through the contact center and answered by a agent, where customer and agent have a one on one call.


Thanks
Pallavi

Thanks a lot for the update , do we have sample application ?

Regards ,
Ahmad

Hi,

There is no sample App as of now for native CSDK. There is sample App for JavaScript SDK if you want to take as reference available from devconnect site.

https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/developer_downloads/4_4_0_1/index.gsp

Thanks
Pallavi

Hi Pallavi , we already used and have the java script one for web application as sample and that fine we need the same for mobile applications Android/IOS , how we can ge that samples ?

Hi,

Presently there is no sample App available for native CSDK.

Can you please make request to Martin Walker (mtwalker@avaya.com) to get sample App for AACC which has similar usecase like your requirement.

Thanks
Pallavi