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Rulo
Joined: Feb 2, 2015
Messages: 7
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Hi team

I have deployed OCEANA Social snapin sampleapp (3.5) and it works fine from Customer to Agent, but Agent responses does not reach client app

Looking at Messaging logs, I can find that responses can not be POSTED because callback URL is not found at Omnichannel Admin tool... but I have typed as Deployment reference .doc (https://<Server>/sampleapp/callback/res)

Please, can anyone help me?

Best regards

Messaging FINEST verbose log:

2020-10-02 03:55:15,669 [Grizzly(2)] gs.GsHelper FINE - [M:getChat][T:null]. Getting chat from space with key [icmailsistemas|99999999999-1601602541188]
2020-10-02 03:55:15,671 [Grizzly(2)] gs.GsHelper FINE - [M:getChat][T:icmailsistemas|99999999999-1601602541188]. GsChat from space - [GsChat [id=A1^1596041650188^38, key=icmailsistemas|99999999999-1601602541188, customerAddress=Raul, socialAccount=icmailsistemas, breezeAddress=icmailsistemas, authenticationKey=aj-tusuBR6SATHtkY9GqGw, workRequestId=GKMLuT0uT3uJWWrQCcWDgA, channelType=SOCIAL, node=e0330f50-3724-4f27-822a-32203cc033d1, isWSOpen=true, requestAccepted=true, agentJoined=true, socialSession=com.avaya.aoc.sms.chat.SocialMediaSession@2a60696f, guid=142259, isReconnection=false]]
2020-10-02 03:55:15,671 [Grizzly(2)] chat.ChatNotificationProcesser INFO - [M:process][T:null]. Recieved new message from agent so sending to customer. ChatKey: [icmailsistemas|99999999999-1601602541188]
2020-10-02 03:55:15,671 [Grizzly(2)] chat.OutboundMessageHandler INFO - [M:sendResponse][T:null]. Sending back message to customer. ChatKey: [icmailsistemas|99999999999-1601602541188] Customer: [Raul] From: [icmailsistemas]
2020-10-02 03:55:15,671 [Grizzly(2)] chat.OutboundMessageHandler INFO - [M:getUrl][T:null]. Looking UP URL with GatewayID. Identifier: [icmailsistemas]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL INFO - [M:getSendMessageURL][T:null]. Getting send message URL
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Identifier: [icmailsistemas]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Number of messaging apps. Value: [2]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Searching messaging app key. SnapinKey: [Koopid]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Searching messaging account name. Name: [eu-west]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Checking identifier. Identifier: [caser]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Checking identifier. Identifier: [CaserAyuda]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Searching messaging app key. SnapinKey: [Devconnect]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Searching messaging account name. Name: [DevConnect1]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Checking identifier. Identifier: [icmailsistemas]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupKey][T:null]. Matched identifier. Identifier: [icmailsistemas]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL FINEST - [M:lookupSnapin][T:null]. Looking up snapin key. Key: [Devconnect]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.LookupURL ERROR - [M:lookupSnapin][T:null]. Didn't find snapin key. Key: [Devconnect]
2020-10-02 03:55:15,671 [Grizzly(2)] chat.OutboundMessageHandler INFO - [M:sendResponse][T:null]. ChatKey: [icmailsistemas|99999999999-1601602541188] URL [null]

2020-10-02 03:55:15,671 [Grizzly(2)] rest.RestUtils FINE - [M:doRestPOST][T:null]. In rest POST
2020-10-02 03:55:15,671 [Grizzly(2)] rest.RestUtils FINE - [M:doRestPOST][T:null]. Creating connection. URL: [null]
2020-10-02 03:55:15,671 [Grizzly(2)] rest.RestUtils ERROR - [M:doRestPOST][T:null]. Error in rest call. Malformed URL
Rulo
Joined: Feb 2, 2015
Messages: 7
Offline
Here, Omnichannel Social configuration screenshots
  • [Thumb - OmnichannelSocialMediaConfiguration.jpg]

VinayDesai
Joined: Jan 17, 2019
Messages: 2
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This has nothing to do with callback URL error. Callback URL actually invokes it from Social Connector , not from the Messaging snap-in. I suspect something wrong with configuration.

Can you please invoke below URL from browser and share the details?  
 https://<OCP_CLUSTRE_IP>/services/MessagingService/api/client/accountssocial?key=Devconnect


Thanks & Regards,
Vinay
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