Hi,

I am solving problem with Add Conference party, here is scenario to demonstrate problem:


1. user calls into AAOD application (cticallinfo)

2. welcome announcenment

3. users call is conferenced with another extension EXT1 (cticallinfo - hold, ctiDialConference - dial extension, conference (cticallinfo + ctiDialConference)

conference is OK

4. application plays announcenment (2 sec quiet)

5. application is trying Add Conference Party (ctiDialConference, EXT2) with result:

CTICommand.setCallInfoVariableValues: State failed


AES Connector log:

06/10/2020 10:47:08:589 DEBUG - ConferenceParty.addConferenceParty: conference call object is com.avaya.jtapi.tsapi.impl.LucentV7CallImpl@5aac71

06/10/2020 10:47:08:668 ERROR - ConferenceParty.addConferenceParty: addParty failure, exception: com.avaya.jtapi.tsapi.TsapiPlatformException: CSTA Error: 12

Note:
Remove Conference Party ((ctiDialConference, EXT1) works fine


Where could be problem?



thank you
Peter

Does EXT1 answer the call before the app tries to add EXT2?
If first call leg is 'unstable' (has a party that not yet been answered) an unanswered EXT2 call leg is also 'unstable' then
CM does not support combining two unstable call legs.

Yes, EXT1 was succesfully added to stable conference.

"added" from my perspective, is not the same as Ext 1 ANSWERED the call. Please be clear in what the call flow actually was (actually a longer version of the logs would have answered this).

So
1) A calls EP
2) EP answers A
3) EP plays announcement
4) EP conferences in B.
5) B answers
6) in parallel with 5 EP plays announcement (2 sec quiet period)
7) EP conferences in C
there is the failure you indicate.

Is this a more complete call flow?

Have you tried a longer quiet period in step 6?
Have you looked at the more complete log file to ensure that the answer for party C occurred before EP began to add party C to the call?

Hi,

- yes, B answered call
- yes, I tried longer quiet period (5 seconds)
- I attached aesconnector trace.log (contains 1 call)